About Us
Meet Our Administrative Team
The First Hello, the Last Goodbye, and Every Helpful Step in Between
Our administrative team is committed to making every part of your visit feel easy, whether it is your first phone call, your initial check-in, or your fifteenth appointment. They handle scheduling, insurance, billing, and benefits with patience and care, so you can focus on your smile.
Insurance Verification Specialist · With us since 2018
Julisa
Julisa has been part of the Highland Lakes Dental team since 2018, handling insurance verification so patients know exactly what their coverage includes before treatment begins.
Patient Care Coordinator · With us since 2023
Anthony
Anthony moved to Florida with his family in 2017 from Philadelphia. He joined the dental field in 2019, where he has not only gained valuable expertise but also developed exceptional dental customer service skills. Anthony understands the importance of empathy, clear communication, and a reassuring demeanor in the dental setting, making him an asset to our practice. Apart from his career, Anthony has a passion for delving into historical events and social studies literature. Outside of work, he treasures moments spent with his family and their two dogs, Jaxon and Chase.
Office Manager · With us since 2021
Michelle
Michelle is originally from Long Island, New York, and moved to Florida in 2021. She began her healthcare career in 2016 and entered the dental field in 2019. In 2024, Michelle graduated from Valencia College with a degree in healthcare administration. She enjoys helping patients better understand their treatment plans and is passionate about supporting her team in delivering high-quality patient care. At home, Michelle enjoys spending time with her husband and children, playing board games, enjoying lake days, and working on art projects.
Patient Account Specialist · With us since 2024
Steffaine
Steffaine was born in Japan and traveled the world as a child in the military. She moved to Florida from Virginia Beach in 2007 and has proudly built her career in the dental field since 2005. She enjoys the challenge of getting claims paid for our patients when insurance wants to deny coverage that should rightfully be paid. What started as a position as a dental assistant quickly became a true passion for helping patients and being part of a profession that changes lives. Outside of work, Steffaine has a son currently serving active duty in the United States Marine Corps. She stays busy with her 4 dogs and her hobby farm, and enjoys fishing and cruising with her husband in their spare time.
Patient Care Coordinator · With us since 2025
Kimberly
Kim is a proud Florida native, devoted wife, mother of three, and grandmother of six. Family is at the heart of everything she does, and she is passionate about helping people feel cared for and building lasting relationships. With over 20 years of experience in the dental field, Kim has extensive knowledge of the day-to-day operations of the front office. She takes pride in creating a welcoming and organized environment for every patient who walks through the door. In her free time, she enjoys boating, spending time outdoors, and traveling to the mountains to relax and recharge.
Patient Care Coordinator · With us since 2025
Ava
Ava loves creating a welcoming and organized experience for patients from the moment they walk into the office. She enjoys helping patients with anything they need and making sure everything on her side runs smoothly to help their visit feel as stress-free and comfortable as possible. Outside of the dental office, Ava is a licensed esthetician certified in dermaplaning and chemical peels. She completed her esthetics training in April 2026 and plans to continue expanding her education through additional courses and certifications.
Ready to Get Started?
Give us a call or book online — we're currently accepting new patients of all ages.